Contact

1. Regarding the complaint and inquiry contact information

For complaints and inquiries regarding our services, please submit your inquiries to the following contact points:

2. Our complaint handling measures and dispute resolution measures

The Company aims to resolve complaints through an organization that provides complaint resolution services for each of the services listed below.
If you wish to use the aforementioned organization to resolve disputes with the Company, please submit your inquiry to the following inquiries contact point.
For information on the flow of mediation process performed by the aforementioned organization, please contact the organization itself.

Financial instruments business

Investment management business and investment advisory and agency business

Strategic Partners is a member of the Investment Management Association of Japan. The association strives to handle complaints and resolve disputes according to complaint resolution or mediation conforming to the provisions of the Financial Instruments and Exchange Act.
Furthermore, when the Investment Management Association of Japan handles complaints or dispute mediation services of investors, etc. relating to the financial instruments business of their member, they entrust such services to the Non-Profit Organization, Financial Instruments Mediation Assistance Center.

Type II financial instruments business

The Non-Profit Organization, Financial Instruments Mediation Assistance Center endeavors to handle complaints and resolve disputes through complaint resolution or mediation in accordance with the provisions of the Financial Instruments and Exchange Act.

Inquiries contact point

3. Information on disclosure regarding advertising, etc.

When conducting transactions with the Company, the customer may incur prescribed fees, commission fees, and miscellaneous charges (“fees, etc.”). Concerning the amount of fees, etc. and the method of calculating them, the Company is unable to disclose said amount and method beforehand as these are matters to be decided upon agreement between the Company and the customer for each transaction, giving consideration to the type of the transaction’s financial instrument, its details, and the terms and conditions of the contract.

The financial instruments handled by the Company (beneficial interests in real estate trust, equity interest in silent partnership, etc.) may cause customers loss due to its price dropping for reasons including: (i) risk factors such as trends in the market for buying/selling or leasing, fluctuations in occupancy rates, interest rate levels, and severe weather and natural disasters related to real estate that is the final entity in which investments are made, (ii) credit status of the silent partnership operator, trust trustee, or other related party, (iii) liquidity risk arising from the non-existence of an established market, and (iv) external factors such as changes to the tax system or the amendment or abolition of laws and regulations. Furthermore, there is no guarantee, expressed or implied, on the principle or the yield of the financial instruments handled by the Company.

Therefore, the customer will assume the risk of breaching the invested principal of the invested financial instrument (and also the risk of incurring a loss that exceeds the principal due to the content of the financial instrument). Before entering into any actual translation, customers are asked to be sure carefully read the precontractual documents and fully understand the risks associated with the financial instruments in question. We kindly request that customers enter into the contract based on their own judgment and responsibility.

4. Solicitation policy related to the sale of financial instruments

The Company, when soliciting investments, will provide appropriate advice and explanations, taking into consideration the customer’s knowledge, investment experience, financial situation, and the objectives of buying or selling beneficial interests in real estate trust, which are financial instruments.

The Company will strive to provide accurate explanations in order for the customer to sufficiently understand the content of the product, including the product scheme, risks and procedural costs so that the customer can make appropriate investment judgment. The Company takes care to conduct solicitations at appropriate times and places and in a manner that does not inconvenience the customer.

The Company works to ensure that solicitations are conducted properly by strengthening internal management systems and acquiring product knowledge.
The Company constantly strives for improvement with a commitment to sincerely responding to customer inquiries, complaints and requests.

5. Complaint handling and dispute resolution measures relating to the money lending business

In addition to resolving complaints through the point of contact mentioned in 1. above, the Company will resolve complaints through the following organizations.

Inquiries contact point